Privacy Policy
Last updated: November 19, 2025
At CrestHands Wildomar Tree Services, we respect your privacy. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you contact us for tree services, we collect information needed to serve you well. This typically includes:
- Your name and contact information (phone number, email, address)
- Property address where services are needed
- Details about the tree work you need
- Photos you share with us of trees or property
- Payment information when you hire us
How We Use Your Information
We use your information to provide the services you request. This means we use it to:
- Contact you about your service request and schedule appointments
- Provide accurate quotes and complete the work you hire us for
- Process payments and maintain service records
- Follow up on service quality and address any concerns
- Send you important updates about our services (if you agree to this)
We never sell your personal information to third parties. Your trust matters to us.
Information Sharing
We only share your information when necessary to provide our services or when required by law. This might include sharing your service address with our crew members or working with payment processors to handle transactions. Any third parties we work with are required to keep your information confidential.
Website and Online Forms
When you visit our website or fill out online forms, we may collect information about your visit. This helps us improve our website and serve you better. We use secure forms to protect the information you submit to us online.
Cookies and Tracking
Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can adjust your browser settings to refuse cookies if you prefer.
Communication Preferences
We may send you service reminders, seasonal tips, or promotional offers. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails. We will always honor your preferences.
Data Security
We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use caution when sharing sensitive information online.
How Long We Keep Your Information
We keep your information for as long as needed to provide services and maintain business records. This typically includes service history for warranty purposes and financial records as required by law. If you want us to delete your information, please contact us and we will honor your request where legally possible.
Your Rights
You have the right to:
- Ask what personal information we have about you
- Request corrections to your information
- Ask us to delete your information (with some exceptions)
- Opt out of marketing communications
- Lodge a complaint if you believe we mishandled your information
Children's Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us so we can remove it.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about what personal data we collect and how we use it. Contact us to exercise these rights.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the updated policy on this page with a new date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, we are happy to answer them. Your privacy is important to us.
Phone: (951) 430-8653
Email: hello@wildomartreeservices.com
Address: 33278 Wildomar Rd, Wildomar, CA 92595